From your form to a written quote
You describe the job
What you need, what's there now, roughly when, and your postcode. It's a couple of minutes on the quote form.
Specialists nearby see it
Registration-checked installers who cover your area and specialise in that kind of work can see the job and your suburb. Your phone number and email stay with us for now. Servicing a ducted system and fitting one high-wall unit in a bedroom are different jobs, so different installers see them.
One takes it and gets in touch
The installer who takes your job gets your contact details, and they're the only one who does. They arrange a time to look at the house and give you a written quote. Whether you go ahead is up to you, and from there you deal with them directly.
Why your number goes to one installer
Consumer Protection suggests getting written quotes or estimates from at least three businesses if you can, and that's fair advice. We'd still rather your first quote comes from someone who does your exact job every week, instead of your number going to a pile of businesses that all ring at once.
If the quote isn't right for you, say no. You can get other quotes yourself, and nobody's locked in. Whether we can then show your job to another local specialist is still being settled: offering a job again after a homeowner says no.
What we check before an installer sees any job
- The electrical workers who'll connect your heat pump, on the EWRB's public register, with a current practising licence.
- For gas heating jobs, the gasfitter's registration and licence class on the PGDB register.
- How their technicians are able to buy and handle refrigerant: refrigerant credential we require.
- Public liability insurance.
- That it's a real, trading New Zealand business: company check.
- What they actually specialise in, which decides the jobs they're shown.
- How often we re-check all of this: recheck frequency.
Who pays us, and why it matters
We're paid by installers, for the jobs they take: installer pricing model. You pay us nothing, now or later.
Because installers are the ones paying, we're fussy about who we work with. An installer who stops meeting our checks stops getting jobs. The details are in our referral disclosure.
Who sees your details
Before anyone takes your job, installers who could take it see what you need and roughly where you are: exactly which job details installers see before taking one. Your phone number and email go only to the installer who takes it, so they can contact you about this job. We don't sell them. Our privacy policy explains what we keep and for how long.
New Zealand's Privacy Act 2020 expects a business collecting your details to tell you why it wants them and who will receive them. Since 1 May 2026, a business that gets your details from someone else, such as the installer who takes your job, generally has to let you know unless you were told already. That's why the form says, before you send it, that your details will go to the installer who takes the job and what they're for.
When you send the form, we check your mobile number is real, and automated tools read your message to work out the size of the job. If no local installer takes it within 48 hours, heat pump installers elsewhere in your region may see it too, though your contact details still go only to the one who takes it. If nobody takes it even then: what happens when nobody takes a job, and when the homeowner is told.
If something goes wrong with the work
The installer is responsible for their own work. Under the Consumer Guarantees Act a service must be carried out with reasonable care and skill, and if it falls short you can ask the business to put it right within a reasonable time. Disputes about a tradesperson's work can go to the Disputes Tribunal, which hears claims up to $60,000.
Tell us as well. We want to know, and an installer who doesn't treat people well won't keep getting jobs from us. Our complaints page explains how to raise it.