Who the installers are
Each one is a local business with its own name, its own customers and its own registered electrical workers, or an electrician it brings in for the connections.
They don't work for us or to a price list of ours. When one takes your job, they get in touch under their own business name, and your agreement for the work is with them.
Why jobs are sorted by specialty
Replacing a high-wall unit in a lounge, running ducts through a ceiling space and sorting out a ventilation system that blows cold air in winter all need different know-how. An installer who's brilliant at one can be ordinary at another.
A ducted heat pump specialist will want to see the ceiling space and plan the duct runs before quoting. Someone who works on home ventilation every week will look at where the air comes in and goes out before talking about units. So each installer sees only the kinds of job they've told us they specialise in.
The specialties a job can go to
- Heat pump installation, from a single high-wall unit to floor consoles and ceiling cassettes.
- Ducted and multi-room heat pumps.
- Heat pump servicing, cleaning and repairs.
- Heat pumps for summer cooling, and commercial heat pumps and air conditioning.
- Home ventilation: positive pressure and balanced heat recovery systems, and keeping them serviced.
- Heat transfer systems, which move warm air between rooms.
- Underfloor, hydronic (hot water) and gas heating. Anything on a gas supply is gasfitting work for someone registered with the PGDB.
What each installer has been checked for
Before an installer sees a single job, we look up the electrical workers who'll connect heat pumps on the EWRB's public register, check gasfitters on the PGDB register for any gas work, and see their insurance. The full list, including the parts that aren't settled yet, is on how we check installers.
None of that replaces the paperwork you're owed at the end. Whoever connects your heat pump must give you a Certificate of Compliance no later than 20 days after the work.
Why there are no names here
We don't publish installers' business names, phone numbers or websites on this site. You'll know who they are when one takes your job and gets in touch, and you can look up their electrical worker on the EWRB register before you agree to anything.
As businesses pass our checks, they'll appear below by city and specialty, without their names. For now the list is empty.
If an installer lets you down
Tell us. A business that treats homeowners badly, or stops meeting our checks, stops seeing new jobs. Your rights under the Consumer Guarantees Act stay with you whatever we do, and our complaints page explains how to raise it.
And if you've a question about who might take your job, ask us on the contact page. We're happy to explain.