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Is my heat pump quote complete?Seven things a written quote should show. No prices involved.

Tick what your written heat pump quote shows, and the checker lists anything missing so you can ask the installer to add it. It covers the unit, where everything goes, the electrical and refrigerant work, body corporate approval and the warranty. It doesn't judge the price. What you're checking for is a complete quote from someone who has seen your house.

Updated 29 October 2026 · Written by the Find My Aircon team · How we check our facts

What it checks, and why each one matters

The unit. Brand, model and nominal heating capacity at 7 degrees for every unit, plus the 2 degree figure if your winters get cold. Without those you can't check the size or compare two quotes.

Where it all goes. The spot for each indoor and outdoor unit, and how close the outdoor unit sits to the neighbours. Noise limits live in each council's district plan, and a unit that needs no consent still has to meet them.

Mounting and drainage. How the outdoor unit is fixed, and where the condensate drain (the hose taking water from the indoor unit) ends up.

Electrical work. Who does it, and that you'll get a Certificate of Compliance. Connecting a heat pump is prescribed electrical work, so only a registered and licensed electrical worker can do it.

Refrigerant. Who handles it, and what they hold. There's no government refrigerant licence here. Under an industry arrangement the Commerce Commission authorised in 2011, wholesalers may sell refrigerant only to buyers with an RLTB Refrigerant Licence or an EPA Approved Handler or Approved Filler test certificate.

Body corporate. For a unit title, whether the body corporate has to agree to an outdoor unit on common property, and who'll ask it.

Warranty. The manufacturer's warranty for that model, and what the installer covers on their own workmanship. Your Consumer Guarantees Act rights apply either way, and they can't be signed away.

What a full set of ticks won't tell you

Whether it's really a quote. Consumer Protection says a quote is an offer at a set price that can't rise once accepted unless you agree to extra work or the scope changes, while an estimate is only a best guess. If the paperwork says estimate, ask for a quote.

Whether the size is right. Check it against our size calculator and ask how the installer worked it out.

A seller who knocked on your door uninvited is a different situation: you can cancel an uninvited direct sale within 5 working days of receiving your copy of the agreement. That right doesn't cover an installer you invited round to quote.

Questions people ask

When should I get the Certificate of Compliance?
As soon as possible, and no later than 20 days after the electrical work is finished, the EWRB says. File it with the quote, invoice and warranty.
Can an installer charge to prepare a quote?
They can, but Consumer Protection says a business that charges a fee for a quote must tell you beforehand.

Ready for the right installer to take a look?

Your postcode and three quick questions. Registration-checked local installers who specialise in your kind of job see it, and the one who takes it gets in touch to quote.

Free for you. Installers pay us for each job we pass on.

Where this information comes from

We don't publish prices. Every home is different, so an installer's written quote is the only real number. How we write and check these pages.

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